1. Boat Licence
1.1 The skipper must hold a valid boat licence that complies with current Spanish maritime regulations, specifically Royal Decree 875/2014 and its amendments, including Royal Decree 238/2019. 1.2 The licence must be appropriate for the type and length of the boat and must be valid on the day of rental. It must be presented at check-in and remain on board throughout the rental period. 1.3 If a valid licence is not presented, the company reserves the right to cancel the contract without any entitlement to a refund. 1.4 The minimum age for both the charterer and the skipper is 18 years.
2. Navigation Rules
2.1 The base port is Port de Ciutadella. Overnight stays in any other port are only permitted with prior written authorisation from the company. In such cases, the charterer assumes full responsibility for all related costs and risks.
2.2 Navigation is restricted to the coastline of Menorca, within a maximum distance of one nautical mile from shore. Offshore navigation is strictly prohibited unless expressly authorised in writing by the company.
2.3 Recreational fishing is not permitted on board unless the boat is specifically authorised in accordance with Decree 45/2024 of the Government of the Balearic Islands. 2.4 The charterer is fully responsible for operating the boat in compliance with the International Regulations for Preventing Collisions at Sea (COLREGs) and all applicable local maritime regulations, including:
– Maximum speed in port areas or within 200 metres of the coastline: 3 knots – Absolute priority must be given to ferries and commercial vessels
– It is strictly forbidden to navigate or anchor in designated swimming areas (buoyed zones) – A safe distance must always be maintained from boats displaying a diver-down flag 2.5 Pets are not allowed on board without prior authorisation. If authorised, a 50€ cleaning
fee may apply. The charterer is fully responsible for the pet and any damage it may cause. 2.6 The charterer is liable for any fines, penalties or damages resulting from a breach of these terms or any applicable regulations.
3. Safety and Environment
3.1 Menorca is a UNESCO Biosphere Reserve. It is strictly forbidden to leave waste on beaches or in the sea.
All waste must be collected and disposed of in the designated harbour containers. At the end of the rental, we kindly ask that you personally ensure all waste is removed. Your cooperation is essential to preserving the island’s natural environment.
3.2 For safety reasons and to protect the marine ecosystem—according to the Maritime Spatial Planning Framework (POEM)—the maximum permitted number of people on board must not be exceeded. Waterskiing, towing inflatables (such as bananas), or any similar activities are strictly prohibited.
3.3 The company will provide a weather report prior to departure. However, the skipper is responsible for checking the forecast and making sound navigational decisions.
3.4 Before departure, the skipper will be informed about protected areas, environmental regulations, and best practices. This does not exempt them from responsibility.
3.5 Emergency numbers:
📞 +34 660 647 834
📞 +34 609 611 9583.6 Smoking is prohibited on board. In the event of serious environmental violations, the company reserves the right to cancel the rental without refund.
4. Prices, Bookings and Payments
4.1 All prices include 21% VAT. Rates apply to the current year and may vary depending on the date and services contracted.
4.2 To confirm a booking, the following are required:
– Payment of 50% of the total amount.
– Filling out the booking form.
– Accepting the legal documentation.
4.3 The remaining balance must be paid before the start of the rental.
4.4 We accept the following payment methods:
– Credit or debit card (American Express not accepted).
– Cash, within legal limits (500€ notes not accepted).
– Bank transfer (fees and charges to be covered by the charterer).
5. Rental Schedules
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Full day: 10:00 am – 6:00 pm
With professional skipper: 11:00 am – 6:00 pm
Half day (Monday to Friday, excluding July and August):
– Morning: 9:30 am – 1:30 pm
– Afternoon: 2:30 pm – 6:30 pm
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6. Boat Delivery and Return
6.1 The company delivers the boat clean, in good condition, fully equipped, and in compliance with applicable maritime regulations. Any irregularity must be reported before departure. The charterer must also report any damage or incident that occurs during the rental period.
6.2 Basic cleaning is included in the rental price. However, if the boat or its equipment is returned in an unreasonably dirty or neglected state, an additional cleaning fee of 50 € will apply.
6.3 The charterer must return the boat fully refuelled, along with its equipment and accessories, in the same condition as when it was delivered. In case of any damage or loss, the charterer shall be responsible for the corresponding costs.
6.4 To ensure better service and assistance, the boat should preferably be returned during office hours and, in any case, before the latest return time indicated in the rental schedule. If the charterer returns to port outside office hours, they will assume full responsibility for the boat and its equipment until it is formally received by company staff. In such cases, the following procedure must be followed:
– Notify the company in advance.
– Moor the boat securely in its assigned berth.
– Trim the engine (raise the outboard leg).
– Leave the keys and documentation in the designated drop box at the office.
6.5 Under no circumstances may the charterer keep the keys or documentation after returning the boat.
6.6 The boat must be delivered and returned at Port de Ciutadella, unless otherwise agreed in the specific rental agreement.
6.7 If the boat is returned to a location other than the one agreed—without force majeure—the charterer shall bear all costs related to the relocation of company staff, plus a 25% surcharge on the rental price. During this time, the charterer will be solely responsible for the boat and its equipment until it is properly moored at its base port.
6.8 The security deposit will not be returned until the condition of the boat has been verified and any costs arising from non-compliance with the return conditions have been paid. The company reserves the right to withhold the deposit, in full or in part, to cover such expenses.
7. Insurance, Deductible and Security Deposit
7.1 The rental price includes comprehensive insurance with a deductible. This insurance does not cover specific items listed in clause 7.2. In the event of a claim covered by this insurance, the charterer shall be required to pay the amount corresponding to the deductible. Once this amount has been paid, the security deposit will be refunded.
7.2 The insurance does not cover: propellers, anchor and chain, sunshade, cushions, or punctures in the inflatable. The charterer shall be fully responsible for any damage to these items.
7.3 The insurance excludes damage resulting from negligence, alcohol or drug use, misuse, or lack of care. In such cases, the charterer shall bear full responsibility for all associated costs.
7.4 The charterer acknowledges and accepts the inherent risks of navigation and expressly releases the company from any liability beyond the scope of the insurance coverage.
7.5 Before departure, the charterer must provide a refundable security deposit of 900€, either by card or in cash. This deposit guarantees compliance with the terms of the contract and may be used to cover damages not covered by the insurance, delays in returning the boat, failure to refuel, loss of equipment, or any other contractual breach
7.6 The deposit will be refunded once the boat has been returned and company staff have confirmed that there are no damages, losses, or contractual breaches.
7.7 The charterer agrees to make responsible use of the boat, its equipment, and the company’s facilities.
8. Fuel
8.1 The rental price does not include fuel, except in skippered charters with a pre-established route.
8.2 The boat is delivered with a full tank and must be returned with the tank refilled.
8.3 At the start of the rental, the company will show the fuel level, the correct fuel type, and the tank location.
8.4 If the boat is not refuelled, the fuel cost will be charged, plus a fixed fee of 50€ for the refuelling service.
8.5 The security deposit will be withheld until full payment for the fuel and refuelling service has been made.
9. Professional Skipper Service
9.1 The skipper is responsible for navigation and anchoring, but is not liable for any misconduct or safety violations committed by the charterer or their companions.
9.2 The skipper service must be booked separately from the boat rental and paid in full prior to departure.
9.3 Unless otherwise agreed in the rental contract, the standard schedule for skippered rentals is from 11:00 a.m. to 6:00 p.m.
9.4 The boat must be returned on time and with a full tank. Fuel costs are the responsibility of the charterer.
9.5 The skipper will determine the route and stops based on weather conditions. The charterer’s preferences will be taken into account whenever possible.
9.6 In the event of adverse weather conditions, the company may modify, shorten, or cancel the route for safety reasons, without any entitlement to a refund. The skipper is authorised to take any necessary measures to protect the passengers and the boat.
10. Cancellations and Termination of Contract
10.1 In the event of adverse weather conditions, the company may cancel the rental for safety reasons. An alternative date will be offered whenever possible. If rescheduling is not possible, 100% of the amount paid will be refunded, with no further compensation.
10.2 In case of cancellation by the charterer:
– At least 15 days before the rental start date: 100% refund of the amount paid. – Between 14 and 3 days before the start: 50% refund of the amount paid at the time of booking. If the charterer has paid 100% of the total rental price, 25% of the full amount will be refunded.
– From 2 days before the rental: no refund will be issued.
10.3 If the boat is unable to return to port under its own power and requires assistance due to mechanical failure, the charterer must immediately inform the company so that it can intervene as quickly as possible.
If the charterer has reported the incident correctly and the boat is within the recommended navigation area, they may claim compensation of up to 50% of the rental price, calculated proportionally based on the unused rental time, starting one hour after the company has been notified.
No refund or compensation will be granted if the incident is due to weather conditions, negligence by the charterer, improper use of the boat, or any other cause beyond the company’s control. The company shall not be held liable for any direct or indirect costs, losses, or damages resulting from such situations.
10.4 In the event of improper use of the boat or a serious breach of these terms and conditions, the company may terminate the contract without any right to a refund or compensation if it determines that the safety of persons, protection of the environment, or proper delivery of the service is at risk.
11. Personal Data Protection
11.1 In compliance with Royal Decree 933/2021, the charterer is required to provide the mandatory personal data. Failure to do so will result in cancellation of the rental with no entitlement to a refund.
11.2 The charterer’s data will be processed in accordance with current data protection regulations and will be stored in the data processing system managed by MenorcaBoats S.L., with VAT number B07924004 and registered address at Passeig des Moll, 78 – 07760 Ciutadella de Menorca.
11.3 The purpose of data processing is to manage the rental agreement. Data will be retained for the legally established period. In particular, the company collects and stores, for a period of three years, the details of all passengers, including full name, ID or passport number, nationality, date of birth, as well as embarkation and disembarkation dates. This information is reported to the relevant authorities via the SES.HOSPEDAJES platform within a maximum of 24 hours from boarding.
11.4 Data may be shared with public authorities or other entities when required to provide the service. Failure to provide such data may prevent the execution of the rental agreement.
11.5 By signing or digitally accepting the contract (via electronic signature, online payment or completion of the booking form), the charterer gives their express consent to the processing of their data and confirms acceptance of the general terms and conditions of rental.
11.6 The charterer may exercise their rights of access, rectification, erasure, restriction, portability and objection to the processing of their personal data, as well as withdraw previously given consent, by submitting a written request to the postal address indicated above or by emailing menorcaboats@gmail.com.
They may also contact the Data Protection Officer (DPO) at dpo.cliente@conversia.es or by calling +34 902 877 192. Additionally, they may lodge a complaint with the competent data protection authority, if they consider it appropriate.
11.7 MenorcaBoats S.L. undertakes to process all personal data lawfully, fairly, transparently, and in a manner that is adequate, relevant, limited, accurate and up to date, and to take all reasonable measures to ensure that inaccurate data is erased or rectified without delay.
12. Claims and Dispute Resolution
12.1 The company accepts no responsibility for the loss, damage, or misplacement of personal belongings within its facilities, docks, or on board the boats.
12.2 The company shall not be held liable for any delays in the delivery or departure of the boat resulting from adverse weather conditions, port authority restrictions, or sea conditions deemed unsafe for navigation. In such cases, no compensation or refund shall be granted.
12.3 The company provides official complaint forms. The charterer may also file a complaint with the Directorate-General for Consumer Affairs of the Government of the Balearic Islands.
12.4 For any dispute arising from this contract, both parties expressly submit to the exclusive jurisdiction of the Courts of Menorca, expressly waiving any other jurisdiction to which they may otherwise be entitled.
12.5 The company undertakes to handle any complaint with the utmost diligence and will seek an amicable and satisfactory resolution whenever possible.